At Dazzlesqueen, we are committed to creating a reliable and hassle-free shopping journey for our customers. We believe in fairness, transparency, and timely resolutions. This Grievance Redressal Policy is designed to ensure that all complaints are handled professionally, promptly, and in compliance with applicable laws.

What Constitutes a Grievance

A grievance is any complaint, dissatisfaction, or concern arising from products or services purchased through our platform where you seek redressal. Common examples include:

• Defective products or quality-related concerns
• Wrong, delayed, or unsuccessful deliveries
• Payment failures or transaction issues
• Complications with returns, exchanges, or refunds
• Concerns regarding customer support services
• Requests for clarifications about our policies

Submitting a Grievance

If you wish to raise a grievance, kindly follow these steps:

1. Go to Help Centre/Contact Page – Access the “Help Centre” or “Contact Us” section on our website or mobile application.
2. Choose the Category – Select the option that best describes your issue.
3. Provide Details – Enter your Order ID, describe the problem clearly, and attach any supporting documents or images.
4. Review and Submit – Our support team will assess your submission and respond accordingly.

Escalating to the Grievance Officer

If your concern remains unresolved or you are not satisfied with the resolution provided by customer support, you may escalate it to our Grievance Officer.

• The escalation process follows the provisions of the Information Technology Act, 2000, along with other applicable laws.
• The Grievance Officer is responsible for ensuring fair handling of complaints and addressing escalated matters.
• You can contact the Grievance Officer at: spectratechsolutions409@gmail.com.

Steps in Grievance Resolution

• Acknowledgement – You will receive confirmation of grievance receipt within 48 hours via email.
• Tracking ID – A unique reference number will be issued for monitoring the progress of your grievance.
• Resolution Timeline – Our team, along with the Grievance Officer, strives to resolve complaints within 7 working days or within the period prescribed by law.
• Regular Updates – You will be kept informed of the status of your grievance through your registered contact details.

When a Grievance is Considered Closed

A grievance will be treated as resolved under any of the following conditions:

• A suitable resolution has been provided by our support team or Grievance Officer.
• You fail to respond within a reasonable time after a resolution has been shared.
• A final decision has been communicated to you in accordance with our policies and legal requirements.

Contact Information

For assistance, queries, or to file a grievance, please write to us at:
spectratechsolutions409@gmail.com