At Dazzlesqueen, operated by Spectratech Solution, we are committed to ensuring a smooth and reliable shopping journey. In this document, “we,” “our,” and “us” refer to Spectratech Solution, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our platform, you agree to follow the return and refund guidelines described below.

Return Eligibility

• Items must be unused, unwashed, and in their original state with all tags, labels, and packaging intact.
• All tags, labels, and packaging must be returned exactly as originally delivered.
• Products that are worn, washed, or altered in any way are not eligible for return.
• Return requests must be raised within 48 hours of delivery by contacting our customer support team.
• Items not meeting the above conditions will not be accepted for return.

Steps to Initiate a Return

1. Submit Your Request
   
   
   • Email your return request with Order ID and the reason for return to spectratechsolutions409@gmail.com.
      
2. Provide Proof
   
   
   • For defective, damaged, or incorrect items, include clear images to speed up the process.
      
3. Follow Instructions
   
   
   • Once your request is approved, we will share detailed steps to complete the return.

Please note: We reserve the right to decline returns that fail to comply with these conditions.

Refund Procedure & Timeline

• Returned products are checked to confirm they meet return requirements.
• You will be informed whether your refund is accepted or denied.
• If approved, the refund will be processed to your original payment method within 5–7 business days.
• A confirmation email will be shared once the refund is completed.

Partial Refunds

• In cases where a returned product only partially satisfies return conditions (such as minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Wrong Items

• For items that are faulty, damaged, or not as ordered, a return request must be submitted within 48 hours of delivery.
• Attach clear photos or videos of the issue and send them to spectratechsolutions409@gmail.com for faster resolution.

Customer Support

For any questions or assistance with returns and refunds, contact our support team at:
spectratechsolutions409@gmail.com

Thank you for shopping with Dazzlesqueen. Your trust means everything to us, and we remain dedicated to making your experience outstanding.